Terms of Service

1. Agreement & acceptance

These Terms of Service (“Terms”) govern your access to and use of the services provided by Iris Bites (“Iris Bites”, “we”, “us”), operating at irisbites.com. By visiting the site, signing up for any service, or paying for any tier, you agree to be bound by these Terms. If you do not agree, do not use the services.

Iris Bites is a sole-founder business owned and operated by Bruce. References to “we” throughout these Terms mean Bruce, acting on behalf of Iris Bites.

2. Service description

What we do: We provide done-for-you installation and ongoing configuration of AI workflows in small businesses. Specifically: AI receptionist, lead responder, content engine, customer service, calendar, email concierge, and multi-module operating system services — collectively the “Iris Bites Services.”

What we don't do: We are not a SaaS provider in the traditional sense — we do not host your data, run servers on your behalf, or operate the underlying AI infrastructure. We configure third-party tools (Synthflow, Twilio, ElevenLabs, Anthropic, Google Workspace, etc.) inside accounts you own and pay for directly. Iris Bites Services consist of the configuration, integration, prompt engineering, testing, and ongoing tuning labor — not the underlying software.

3. Customer responsibilities

By engaging Iris Bites, you agree to:

• Provide accurate information about your business, services, and policies for use in your knowledge base.
• Maintain your own accounts with the third-party vendors we recommend (Synthflow, Twilio, etc.) and pay those vendors directly.
• Promptly review and respond to drafts, knowledge-base documents, and integration approvals we send during install.
• Ensure your use of the installed AI complies with applicable law in your jurisdiction (including but not limited to consumer-protection law, AI-disclosure law in CA / CO / IL / NY, and any sector-specific regulations like HIPAA).
• Not use the Iris Bites Services to engage in deceptive practices, harassment, spam, or any activity that would violate our acceptable-use rules below.

4. Fees & payment terms

All fees are listed on irisbites.com and are denominated in US dollars. Payment is processed by Stripe. By paying, you authorize Iris Bites to charge the card on file for the agreed fees, including any recurring monthly retainer.

Monthly retainers auto-renew. If your tier includes a recurring monthly fee (e.g. $97/mo for Pilot, $497/mo for Operator), that fee renews on the same day each month until you cancel. Cancellation takes effect at the end of the current billing cycle — no partial-month refunds for retainer cancellation, except as detailed in our refund policy.

Price changes affect new customers only. If you signed up at a particular price, that price is locked for as long as your subscription remains continuously active. If you cancel and re-sign-up later, current pricing applies. Founding 10 Operator pricing is locked for life as a special term of that program.

5. Refund policy

Refund eligibility is detailed in our refund policy, which is incorporated into these Terms by reference. In summary:

• Pilot and Industry Pilot: 7-day money-back guarantee from kickoff call.
• Setup Hour: full refund if cancelled >24h before the session.
• Monthly retainers: cancellable any time; no refund for the current month unless we materially missed our SLA commitments.
• Third-party tool subscriptions (Twilio, Synthflow, etc.) are non-refundable by Iris Bites because we are not the merchant of record on those.

6. Intellectual property

You own your data and your install. All customer data (call recordings, lead messages, knowledge base content) is and remains your property. All configurations, prompts, and workflows we build inside accounts you own are licensed to you in perpetuity for use in your business.

We own our templates, methodology, and brand. The industry templates (dental, trades, restaurant, real estate, legal, consulting), the anti-patterns blocklist, the 8-axis scoring methodology, the Iris Bites brand and site content, and the “Iris” voice agent system prompt remain the property of Iris Bites. You may use them within your install but you may not redistribute, resell, or publish them externally.

AI-generated outputs. When the AI we install generates content (call transcripts, draft emails, content suggestions), the outputs belong to you, subject to the terms of the underlying AI provider (Anthropic, ElevenLabs, etc.).

7. AI-specific clauses

No guarantee of AI output accuracy. The AI tools we install generate output probabilistically. We configure them with safety rails — knowledge base pinning, refuse-and-escalate rules for sensitive topics, and explicit disclosure that the system is AI — but we do not warrant that AI outputs will be free of error.

Customer review is required. You agree to review AI outputs before relying on them for any consequential decision (contract terms, medical / legal / financial advice, regulatory filings, etc.). Where AI outputs are sent directly to your customers (e.g. a receptionist call), you are responsible for monitoring quality and flagging issues to us for prompt remediation.

Hard refuse rules. Every Iris install includes refuse-and-escalate rules for medical, legal, financial, and insurance advice; for pricing changes the AI has not been explicitly told about; and for any topic flagged in the system prompt as out-of-scope. We will not knowingly configure an install that lacks these rules.

8. Limitation of liability

Cap at fees paid. To the maximum extent permitted by law, Iris Bites' total liability to you for any claim arising out of or relating to the Iris Bites Services is capped at the total fees you have paid to Iris Bites in the twelve (12) months preceding the event giving rise to the claim.

No consequential damages. Iris Bites is not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost customers, lost revenue, or business interruption — even if we were advised of the possibility of such damages.

Vendor-side incidents. Iris Bites is not liable for outages, errors, data loss, or other failures originating from third-party vendors (Anthropic, Synthflow, Bland, ElevenLabs, Twilio, Google, etc.). Your remedy for vendor-side incidents is with the vendor directly. We will assist you in opening tickets and applying workarounds as part of your retainer.

9. Termination & data export

You can leave any time. Cancel the monthly retainer by emailing support@irisbites.com. Cancellation takes effect at the end of the current billing cycle. Your install continues to run on your own accounts after cancellation — because the credentials are yours.

Data export. On request, we will export every prompt, knowledge base document, workflow configuration, and integration mapping we wrote on your behalf into a folder you own — provided within 14 days of request. Most of these artifacts already live in your accounts; export consolidates them.

We can also terminate. We reserve the right to terminate any install if (a) you materially breach these Terms, (b) you use the installed system for unlawful or deceptive purposes, or (c) you fail to pay an invoice for more than 30 days after notice. In termination cases (a) and (b), no refund is owed; in case (c), your install remains running on your own accounts but our support and tuning services cease.

10. Acceptable use

You agree not to use the Iris Bites Services or any installed AI to:

• Deceive customers about whether they are speaking to a human or AI (which is also illegal in California, Colorado, and Illinois);
• Send unsolicited bulk messages, robocalls, or spam in violation of TCPA, CAN-SPAM, or analogous law;
• Provide medical, legal, financial, or insurance advice through the AI without the relevant licensing;
• Process payments, store payment-card data, or hold customer funds via the installed AI;
• Harass, threaten, or discriminate against any caller or customer;
• Resell the Iris Bites templates, methodology, or system prompts to third parties as your own.

Violation of acceptable use is grounds for immediate termination without refund.

11. Indemnification

You agree to indemnify and hold Iris Bites harmless from any claim arising out of: (a) your use of the Iris Bites Services in violation of these Terms; (b) your violation of applicable law; (c) AI outputs you authorized for delivery to your customers without adequate review; or (d) content you provided that infringed a third party's intellectual property.

12. Disputes & jurisdiction

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles.

For any dispute that cannot be resolved by email correspondence within 30 days, the parties agree to attempt informal mediation in good faith before initiating formal proceedings. Any formal proceeding will be brought in the state or federal courts located in Travis County, Texas, and both parties consent to personal jurisdiction there.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email to active customers at least 30 days before they take effect. Continued use of the Iris Bites Services after a change takes effect constitutes acceptance of the updated Terms. If you do not accept a material change, your remedy is to cancel before the change takes effect — no penalty.

14. Contact

For questions about these Terms, email legal@irisbites.com for questions about these Terms. For general inquiries, the contact page has the full list.